Patient and Family Advisor Program
Make an Impact in Healthcare – Become a Patient and Family Advisor
At Trinity Health, your voice matters. As a Patient and Family Advisor, you’ll partner with healthcare leaders to improve quality, safety, and the overall care experience across our hospitals, medical groups, and facilities.
Advisors contribute in meaningful ways whether serving through councils, committees, or focus groups, or by sharing personal experiences to help shape future care. Your perspective can drive real change and enhance the patient experience for everyone we serve.
Join us and help make healthcare more compassionate, collaborative, and patient centered.
Ready to get involved or learn more?
There are several ways you can get involved that are listed below. If you’re interested in becoming a Patient and Family Experience Advisor, or simply want to learn more, select the location where you receive most of your care and complete a short form to tell us a little more about yourself.
Your voice can help shape the future of care.
Share Your Voice
As a Patient and Family Advisor, you have many opportunities to participate, both virtually and in-person, to make a meaningful impact. Here are some ways you can get involved:
- Patient and Family Advisory Council (PFAC): Join a collaborative group of patients, families, and healthcare leaders working together to improve care quality, safety, and experience. Your insights help shape policies and programs that matter. Meetings are typically held monthly and at least quarterly, based on council needs, and generally last 1–2 hours. Minimum 2-year commitment is required unless otherwise stated.
- Committees: Contribute to short-term projects or ongoing teams, providing input that guides decisions and ensures care and services truly reflect patient and family needs. Meeting cadences are determined by specific committee.
- Electronic Feedback: Review and comment on materials—such as brochures, websites, and policies—remotely and at your convenience.
- Share Your Experience: Contribute your unique perspective in a one-time focus session or by sharing your personal healthcare story to inspire meaningful change.
Frequently Asked Questions
Patient and Family Advisors represent the voice of patients, families, and caregivers by sharing experiences, ideas, and feedback to help improve care. Your involvement is flexible and personalized—we work with you to find a role that matches your interests and schedule.
You might:
- Serve on a council or committee to influence policies and programs.
- Share your story in educational sessions or focus groups to inspire change.
- Provide virtual feedback on materials like brochures, websites, or policies.
To ensure safety and confidentiality, all advisors must complete:
- Application
- Background check
- Non-Disclosure Confidentiality agreement
- Commitment and Code of Conduct
There’s a role for everyone – whether you can give several hours a month or respond to an occasional online survey. We’ll discuss your availability and location to find the best fit for you.
Yes! All advisors receive training on patient experience and volunteer expectations. Some roles may require additional onboarding or specialized training. We’ll make sure you have everything you need to feel confident and succeed.
Take the First Step
Thank you for your interest in learning more about our Patient and Family Advisor Program. We deeply value the voices of those who have experienced care within our system – whether as a patient, family member or caregiver and those that serve our community. Your insights are essential in helping us improve the quality, safety and compassion of the care we provide.
By sharing your perspective, you can help shape meaningful changes and ensure that our services truly reflect the needs of those we serve.