Trinity Health Saint Mary’s, Grand Rapids Achieves Healthgrades 2022 Outstanding Patient Experience Award™ for Seventh Year in a Row
June 20, 2022
Grand Rapids, MI (June 21, 2022) – Trinity Health Saint Mary’s, Grand Rapids announced today that it has achieved the Healthgrades 2022 Outstanding Patient Experience Award
for the seventh year in a row.
This distinction places Trinity Health Grand Rapids among the top 10 percent of hospitals nationwide for patient experience, according to Healthgrades, the leading marketplace that connects people with the right doctor and hospital.
For this annual analysis, Healthgrades evaluated 3,173 hospitals that submitted at least 75 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from July 2020 to March 2021. Of those hospitals evaluated, 399 hospitals outperformed their peers—based on their patients’ responses—to achieve this award.
“Being recognized for our outstanding patient experience, for the seventh year in a row, is a tremendous achievement and a great assurance to the Grand Rapids community,” said Matt Biersack, MD, president of Trinity Health Grand Rapids. “I am so grateful to all of our colleagues and medical staff who continued to prioritize high-quality patient care amidst the many challenges that have faced health care in recent years.”
In addition to being recognized with the Outstanding Patient Experience Award, Trinity Health Grand Rapids has been named among the Top 10% in the Nation for Patient Safety and is one of America’s 250 Best Hospitals in 2022.
Healthgrades evaluates performance by applying a scoring methodology to ten patient experience measures, using data collected from HCAHPS survey of the hospital’s own patients. Survey questions focus on patients’ perspectives of their care in the hospital. The topic of these questions range from cleanliness and noise levels in patient rooms to medication explanations and hospital staff responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.
“We applaud all recipients of the Healthgrades 2022 Outstanding Patient Experience Award for putting patient experience at the front and center within their organizations,” said Brad Bowman, MD, Chief Medical Officer and Head of Data Science, Healthgrades. “We commend these hospitals for their ongoing commitment in prioritizing an exceptional patient experience, while ensuring the health and safety of their patients.”
Consumers can visit healthgrades.com for more information on how Healthgrades measures hospital quality and access the complete methodology here.
About Trinity Health Michigan
Trinity Health Michigan is a leading health care provider and one of the state’s largest employers. With more than 24,000 full-time employees serving 29 counties, Trinity Health Michigan is composed of eight hospitals located in Ann Arbor, Chelsea, Grand Rapids, Howell, Livonia, Muskegon, Pontiac and Shelby. The health system has 2,233 beds and 5,290 physicians and advanced practice providers. With operating revenues of $4.1 billion, Trinity Health Michigan returns $175.6 million back to their local communities each year. Together with numerous ambulatory care locations, three home health and hospice agencies and 22 senior living communities owned and/or operated by Trinity Health, Trinity Health Michigan provides the full continuum of care for Michigan residents.
About Healthgrades
Healthgrades is dedicated to empowering stronger and more meaningful connections between patients and healthcare professionals. As the #1 platform for finding a doctor and as a leader in healthcare transparency, we help millions of consumers each month find and schedule appointments with their healthcare professional of choice and prepare for their appointments with best-in-class, treatment-focused content. Our health system, healthcare professional, and life sciences marketing solutions have been helping our partners reach and engage consumers who are on their way to the doctor for over 20 years. Healthgrades is part of RV Health, a Red Ventures business, which has the largest consumer health and wellness audience online across its brand portfolio including Healthline, Healthgrades, Medical News Today, Greatist, Psych Central, Bezzy and Platejoy. Each month, RV Health helps more than 100 million unique visitors live their strongest and healthiest lives. Start your search for the right care at healthgrades.com or learn more about our health system solutions at healthgrades.com/partners.
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