Healthgrades Recognizes Trinity Health Grand Rapids for Outstanding Patient Experience and Patient Safety in 2023

Trinity Health Michigan Contact:

Amy Rotter

Amy.Rotter@trinity-health.org

(616) 260-5101

Healthgrades Contact:

Maria Santucci

msantucci@redventures.com

The only Michigan hospital to be recognized with both awards this year

GRAND RAPIDS, Mich. (March 14, 2023) – Trinity Health Grand Rapids today announced that it has been recognized by Healthgrades as a 2023 Patient Safety Excellence Award™ and Outstanding Patient Experience Award™ recipient. This distinction places Trinity Health Grand Rapids among the top 2% of all short-term acute care hospitals as evaluated by Healthgrades, the leading marketplace connecting patients and providers.

Trinity Health Grand Rapids is the only hospital in Michigan to be recognized with the Outstanding Patient Experience and Patient Safety Excellence Award in 2023.

“I’m so grateful that our colleagues and providers at Trinity Health Grand Rapids have been recognized for their amazing work to continually set the bar for high quality patient care, and to do so in way that provides an exceptional experience for patients,” said Matt Biersack, MD, president, Trinity Health Grand Rapids. “That’s how our team aspires to serve our community and what we bring as a leading hospital in a strong national healthcare system.”

As it relates to the safety of patients, during the 2019-2021 study period, 164,592 potentially preventable patient safety events occurred among Medicare patients in U.S. hospitals.* Healthgrades found that just four patient safety indicators accounted for 74% of all patient safety events: hip fracture due to an in-hospital fall, collapsed lung resulting from a procedure/surgery, pressure or bed sores acquired in the hospital, and catheter-related bloodstream infections acquired in-hospital. To that end, it's important for consumers to know that if all hospitals, as a group, performed similarly to the 2023 Patient Safety Award recipients, on average, 95,880 patient safety events could have been avoided.*

“Through our 2023 Patient Safety Excellence Awards, we seek to recognize hospitals that excel in providing top-quality care for their patients while preventing serious injuries during hospital stays,” said Brad Bowman, MD, chief medical officer and head of Data Science, Healthgrades. “We are proud to name Trinity Health Grand Rapids as a 2023 Patient Safety Excellence Award recipient and look forward to their continued efforts to make patient safety a top priority.”

As it relates to the patient experience, Healthgrades evaluated 3,138 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2021 through December 2021. Of those hospitals evaluated, 419 hospitals outperformed their peers—based on their patients’ responses—to achieve this award. Healthgrades evaluates performance by applying a scoring methodology to ten patient experience measures, using data collected from HCAHPS survey of the hospital’s own patients. Survey questions focus on patients’ perspectives of their care in the hospital, from cleanliness and noise levels in patient rooms to medication explanations and hospital staff responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.

“We applaud all recipients of the Healthgrades 2023 Outstanding Patient Experience Award for putting patient experience front and center within their organizations,” said Brad Bowman, MD, chief medical officer and Head of Data Science at Healthgrades. “We commend these hospitals for their ongoing commitment to prioritizing an exceptional patient experience, while ensuring the health and safety of their patients.”

Consumers can visit healthgrades.com for more information on how Healthgrades measures hospital quality and access the complete methodology here.

*Statistics are calculated from Healthgrades Patient Safety Ratings and Excellence Award methodology which is based primarily on AHRQ technical specifications (Version 2022.0.1) for MedPAR data years 2019 through 2021 and represent three-year estimates for Medicare patients only.